Terms and Conditions
USE OF THIS WEBSITE
When using this website, you accept and agree to the Terms and Conditions laid out below. We reserve the right to change the Terms and Conditions at any time; it is your responsibility to check before ordering and using the website. If you do not accept the terms you may not use the website.
'We' refers to the owner of the website (Steve Poulsom) and 'you' refers to the user, client or viewer of our website. 'The website' refers to www.stevepoulsomphotography.co.uk.
Unless otherwise stated, all web content and images on this website are copyright Steve Poulsom and may not be copied, changed, redistributed or reproduced in any form without the written prior permission of the copyright holder (Steve Poulsom). Unauthorised use will be treated as breach of copyright.
• We do not warrant that the website will be available at all times, error free or that the Website or the server that makes it available are free of viruses or anything else which may be harmful or destructive. We shall not be liable for direct loss, incidental or consequential damages or expenses either for use of the website or unavailability of the website. This includes, but is not limited to, damage to property, lost income, profits, economic or commercial losses and third parties claims.
COLOUR MATCHING AND PRODUCT QUALITY
Devices such as computer monitors, tablets and phones all produce slightly different colours. Therefore, the printed colour may not look exactly the same as you see on your monitor screen, especially if your screen is not colour calibrated. Colours also vary slightly between products depending upon which inks and media are used. We calibrate computer monitors to the widely acknowledged sRGB colour space regularly to ensure the colours are accurate when the product is printed.
We aim to produce a pleasing, colour balanced product which is as close to the original as possible but we cannot guarantee an exact colour match with your screen or between different product types.
All orders are processed as soon as possible after receipt; once an order for a product has been placed and printed it is not possible to cancel. We aim to despatch your order within 5 days of receipt but if there is likely to be a delay, we will let you know.
We reserve the right to cancel an order should it be of questionable origin and issue a refund.
UK orders are accepted on receipt of online payment. All prices include UK VAT where applicable.
For non UK destinations please email us, so we can find the most cost effective method of shipping for your products. If you order products from our website for delivery outside the UK, they may be subject to import duties and taxes which are levied when the delivery reaches the specified destination. You will be responsible for payment of any such import duties and taxes. Please note that we have no control over these charges and cannot predict their amount. Please contact your local customs office for further information before placing your order.
Please also note that you must comply with all applicable laws and regulations of the country for which the products are destined. We will not be liable for any breach by you of any such laws.
UK delivery charges (where applicable) are stated at the checkout before payment is taken.
Non UK delivery charges will be advised on request before accepting your order. Notification of despatch will be sent by email, with a tracking number where available. Items are normally sent by Royal Mail First Class.
RETURNS AND REFUNDS
We make every effort to ensure you receive a high quality product but in the unlikely event of the product being unsatisfactory, please phone or email within 48 hours and we will do everything possible to resolve the issue.
Digital content is not eligible for return.
Please notify us of any damages or defects within 24 hours of receipt (so we can inform the carrier) by phone or email, (see Contact page of the website). If the package requires a signature and is damaged, please advise the carrier at the time of delivery. We will contact you with a returns number and instructions on how to return. Returns will not be accepted without prior notification and a returns number.
Products for return must be sent within 7 days of receipt including the original packaging. It is your responsibility to wrap products adequately to prevent damage and we recommend that you obtain proof of posting and insurance as goods not received or received damaged will not be refunded. Your name, address, order number and returns number must be included in the package together with a description of the damage or defect. We will supply you with the return address.
A full refund, including original and reasonable return postage costs, will be issued on receipt of the products, subject to inspection and the goods being found damaged or defective. Damage suspected as malicious and deliberate will void our returns agreement and sales contract.
All sales are final but in the unlikely event that we or a supplier acting on our behalf are unable to complete an order, you will receive a full refund.
If we send you the wrong photo or product, we will refund or replace it free of charge.
We shall not be liable for direct loss, incidental or consequential damages or expenses. This includes, but is not limited to, damage to property, lost income, profits, economic or commercial losses and third parties claims.
We do our best to get all orders despatched as quickly as possible. We have no liability to you for any delay in the delivery of products ordered. We will keep you informed as to the progress of your order. This warranty does not affect your statutory rights.
• Personal details; We take your right to privacy very seriously and your email address and personal details will never be sold or passed on to third parties. Details held are those necessary to fulfil orders and contact you if necessary in relation to your order. Our paper and computer records are maintained in accordance with the Data Protection Act 1998.